Prepaid card -- Problem with a purchase or transfer -- Complaint #12278403
Complaint Overview
Complaint ID: 12278403
Company: Incomm Holdings INC.
Product: Prepaid card
Sub-Product: Gift card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: New York
ZIP Code: 13210
Date Received: 2025-03-01T12:00:00-05:00
Date Sent to Company: 2025-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a {$50.00} Vanilla gift card yesterday, but when I tried to make a purchase on XXXX, it was declined. I attempted a different purchase, but it was also declined. I tried to call customer service, but I only encountered automated responses, and none of their advice was helpful or useful. Additionally, there's no helpful information on their website that could assist me in resolving this issue.
Frequently Asked Questions
What is Complaint #12278403 about?
Complaint #12278403 was filed against Incomm Holdings INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-03-01T12:00:00-05:00.
How did Incomm Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Incomm Holdings INC.?
Yes, visit the Incomm Holdings INC. company profile at readthecomplaint.com/company/incomm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.