Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #12269406
Complaint Overview
Complaint ID: 12269406
Company: Dailypay, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Confusing or missing disclosures
State: Oklahoma
ZIP Code: 743XX
Date Received: 2025-02-27T12:00:00-05:00
Date Sent to Company: 2025-02-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
dailypay : I have called to verify my identity several times even have my human resources HR department where I work tractor supply involved. sent my copy of my state driver 's license have an available balance, can not sign in on my app apparently this company only allows the phone number as attached verified way to open app. that phone has gotten disconnected. according to their own written on line policy only states you have to sign in this app has me totally locked out of my owned account they refusing to assist me with phone number change even after my head quarters verified my info for them. I have emailed my state driver 's licences. something about they want a blank pay stub to assist them with this issue. why I said I proved who I am, I just need to change my number so I can use said owned account. my concern is huge. on payday the XXXX and everything will come to that account now. how am I getting back into it with it locking me out? the app is set up only to verify through a phone number now that is not active. company refuses to simply assist me in the phone number change.
Frequently Asked Questions
What is Complaint #12269406 about?
Complaint #12269406 was filed against Dailypay, INC regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2025-02-27T12:00:00-05:00.
How did Dailypay, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Dailypay, INC?
Yes, visit the Dailypay, INC company profile at readthecomplaint.com/company/dailypay-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.