Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12268572
Security Breach Leads to Erroneous Credit Report Entries
Complaint Overview
Complaint ID: 12268572
Company: Navy Federal Credit Union
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Georgia
ZIP Code: 303XX
Date Received: 2025-02-28T12:00:00-05:00
Date Sent to Company: 2025-04-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Risk Assessment
Risk Level: high
The incorrect reporting of late payments and the presence of fraudulent accounts can significantly damage a consumer's credit score, impacting their ability to obtain future credit, loans, or housing.
Consumer Sentiment: negative
Topics: Credit Reporting, Identity Theft, Security Breach, Account Inaccuracies
AI Analysis
CFPB complaint 12268572 was filed against NAVY FEDERAL CREDIT UNION regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer alleges incorrect late payment reporting and fraudulent accounts on their credit report due to a security breach, despite being on a payment deferment. The complaint was received on February 28, 2025 from Georgia. The company responded with "Closed with explanation".
Consumer Narrative
I am part of the security breach. Their are several accounts that is being reported as late : XXXX XXXX XXXX # XXXX opened XX/XX/XXXX. Was never late showing XXXX late payments since XXXX. XXXX XXXX. ( I was in a payment deferment ) XXXX # XXXX. I was never late in XXXX nor XX/XX/XXXX. I was in a payment deferment. XXXX XXXX Acct # XXXX opened XX/XX/XXXX. The acct is not mines. I am a victim of identity thief. Also XXXX XXXX # XXXX. I am a victim of identity theif
What You Should Do -- Consumer Action Plan
Consumers should immediately dispute any inaccuracies with the credit reporting agencies and the creditor, providing documentation of payment deferments or identity theft claims.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to investigate disputes regarding inaccurate information on a consumer's credit report.
Regulatory Insight
Creditors have a responsibility to ensure the accuracy of information reported to credit bureaus, especially when a security breach is involved, and must investigate claims of identity theft.
Resolution Likelihood
likely
State-Specific Consumer Protections
Georgia consumers are protected by state laws that may offer additional recourse for credit reporting errors and identity theft.
Industry Comparison
This situation is common in the credit reporting industry, particularly following data breaches, where consumers often face challenges correcting erroneous information.
Similar Complaint Patterns
Complaints often arise after data breaches where consumers report unauthorized accounts or incorrect negative marks on their credit reports. This includes instances of identity theft leading to fraudulent accounts and disputes over account statuses due to system errors or misreporting by lenders.
Related Issues
Frequently Asked Questions
What is CFPB complaint 12268572 about?
CFPB complaint 12268572 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against NAVY FEDERAL CREDIT UNION on February 28, 2025.
Which company is complaint 12268572 filed against?
Complaint 12268572 was filed against NAVY FEDERAL CREDIT UNION. You can view all complaints against this company on their profile page at /company/navy-federal-credit-union.
What was the company's response to complaint 12268572?
NAVY FEDERAL CREDIT UNION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 12268572 filed?
Complaint 12268572 was received by the CFPB on February 28, 2025. It was sent to NAVY FEDERAL CREDIT UNION on April 4, 2025.
What state was complaint 12268572 filed from?
Complaint 12268572 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 12268572?
Dispute information is not available for complaint 12268572.
What product category is complaint 12268572 about?
Complaint 12268572 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 12268572 submitted?
Complaint 12268572 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 12268572?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to investigate disputes regarding inaccurate information on a consumer's credit report. This relates to a Credit reporting or other personal consumer reports complaint against NAVY FEDERAL CREDIT UNION involving "Incorrect information on your report".
How likely is complaint 12268572 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 12268572?
This complaint is rated as high risk. The incorrect reporting of late payments and the presence of fraudulent accounts can significantly damage a consumer's credit score, impacting their ability to obtain future credit, loans, or housing.
What regulatory actions apply to complaint 12268572?
Creditors have a responsibility to ensure the accuracy of information reported to credit bureaus, especially when a security breach is involved, and must investigate claims of identity theft. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 12268572?
Consumers should immediately dispute any inaccuracies with the credit reporting agencies and the creditor, providing documentation of payment deferments or identity theft claims.
Are there state-specific protections for complaint 12268572?
Georgia consumers are protected by state laws that may offer additional recourse for credit reporting errors and identity theft. This complaint was filed from Georgia.
How does complaint 12268572 compare to industry norms?
This situation is common in the credit reporting industry, particularly following data breaches, where consumers often face challenges correcting erroneous information.
What steps should a consumer take if they suspect their identity has been compromised in a security breach?
Place fraud alerts on credit reports, consider credit freezes, file a police report, and report the identity theft to the FTC.
How long does a credit reporting agency have to investigate a dispute?
Generally, credit reporting agencies have 30 days to investigate a dispute, or 45 days if the consumer provides additional information after the initial submission.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.