Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12268521
Incorrect Identity on Credit Report Resolved
Complaint Overview
Complaint ID: 12268521
Company: Fifth Third Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Texas
ZIP Code: 75219
Date Received: 2025-02-28T12:00:00-05:00
Date Sent to Company: 2025-04-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as the issue was resolved with an explanation, suggesting a straightforward correction rather than a systemic problem.
Consumer Sentiment: neutral
Topics: Credit reporting, Incorrect information, Identity theft
AI Analysis
CFPB complaint 12268521 was filed against FIFTH THIRD FINANCIAL CORPORATION regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer reported incorrect information on their credit report, specifically that information belonged to someone else, which was handled by FIFTH THIRD FINANCIAL CORPORATION in Texas. The complaint was received on February 28, 2025 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies and furnishers investigate disputes regarding inaccurate information.
Regulatory Insight
This case highlights the importance of accurate data furnishing by financial institutions to prevent identity-related reporting errors.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Texas, consumers have rights under state and federal laws to ensure the accuracy of their credit reports.
Industry Comparison
This is a common issue in the credit reporting industry, where errors can lead to significant consumer distress.
Similar Complaint Patterns
Complaints frequently arise regarding inaccuracies on credit reports, including accounts or inquiries that do not belong to the consumer. This often stems from data entry errors, mixed files due to similar names or addresses, or potential identity theft. Consumers often report difficulty in getting these errors corrected promptly by credit bureaus and furnishers.
Related Issues
Frequently Asked Questions
What is CFPB complaint 12268521 about?
CFPB complaint 12268521 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against FIFTH THIRD FINANCIAL CORPORATION on February 28, 2025.
Which company is complaint 12268521 filed against?
Complaint 12268521 was filed against FIFTH THIRD FINANCIAL CORPORATION. You can view all complaints against this company on their profile page at /company/fifth-third-financial-corporation.
What was the company's response to complaint 12268521?
FIFTH THIRD FINANCIAL CORPORATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 12268521 filed?
Complaint 12268521 was received by the CFPB on February 28, 2025. It was sent to FIFTH THIRD FINANCIAL CORPORATION on April 3, 2025.
What state was complaint 12268521 filed from?
Complaint 12268521 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 12268521?
Dispute information is not available for complaint 12268521.
What product category is complaint 12268521 about?
Complaint 12268521 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 12268521 submitted?
Complaint 12268521 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 12268521?
The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies and furnishers investigate disputes regarding inaccurate information. This relates to a Credit reporting or other personal consumer reports complaint against FIFTH THIRD FINANCIAL CORPORATION involving "Incorrect information on your report".
How likely is complaint 12268521 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 12268521?
This complaint is rated as low risk. The risk is low as the issue was resolved with an explanation, suggesting a straightforward correction rather than a systemic problem.
What regulatory actions apply to complaint 12268521?
This case highlights the importance of accurate data furnishing by financial institutions to prevent identity-related reporting errors. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 12268521?
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly.
Are there state-specific protections for complaint 12268521?
In Texas, consumers have rights under state and federal laws to ensure the accuracy of their credit reports. This complaint was filed from Texas.
How does complaint 12268521 compare to industry norms?
This is a common issue in the credit reporting industry, where errors can lead to significant consumer distress.
What steps should a consumer take if they discover information belonging to someone else on their credit report?
The consumer should immediately dispute the inaccurate information with the credit bureau and the creditor that reported it, providing evidence of the error.
How long does a credit bureau typically have to investigate a dispute?
Under the FCRA, credit bureaus generally have 30 days to investigate a dispute, or 45 days if the consumer provides additional information after the initial submission.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.