Credit reporting or other personal consumer reports -- Improper use of your report -- Complaint #12268491
Consumer Disputes Inaccurate Credit Report Data and Seeks Security Freeze
Complaint Overview
Complaint ID: 12268491
Company: Cbc Companies, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: Georgia
ZIP Code: 30004
Date Received: 2025-02-28T12:00:00-05:00
Date Sent to Company: 2025-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The consumer alleges inaccuracies on their credit report and requests a security freeze, which could lead to disputes and potential regulatory scrutiny if not handled properly.
Consumer Sentiment: neutral
Topics: Credit reporting, FCRA, Dispute, Security freeze
AI Analysis
CFPB complaint 12268491 was filed against CBC Companies, Inc. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Improper use of your report". A consumer disputes inaccurate information on their credit reports and requests a permanent security freeze and opt-out, citing violations of the Fair Credit Reporting Act (FCRA). The complaint was received on February 28, 2025 from Georgia. The company responded with "Closed with explanation".
Consumer Narrative
Subject : Dispute of Inaccurate Information and Request for Permanent Security Freeze and Permanent Opt-Out Dear Representatives, I am writing to address two separate but related matters : A formal dispute of inaccurate information on my consumer reports from XXXX XXXX XXXX XXXX Innovis, XXXX XXXX XXXX, and XXXX. A request for a permanent security freeze and permanent opt-out on my consumer file. Part 1 : Dispute of Inaccurate Information Upon reviewing my consumer reports, I identified several discrepancies that I believe to be incorrect and require immediate rectification under the Fair Credit Reporting Act ( FCRA ). Below are the issues identified : Disputed Account 1 Account Name : XXXX XXXX XXXX Account Number : XXXX Dispute Reason Code : XXXX - Inaccurate Information Explanation : I have never held an account with this number under the name XXXX XXXX XXXX. Disputed Account 2 Account Name : XXXX XXXX Account Number : XXXX Dispute Reason Code : 003 - Inaccurate Information Explanation : I have never held an account with this number under the name XXXX XXXX. I request a manual review of this information, as the inaccuracies require correction. I have attached copies of my reports with the incorrect information clearly marked. Please investigate and remove the inaccurate information from my reports, and notify me in writing of the results of your investigation. Under the FCRA, I am entitled to a thorough and transparent investigation of my dispute. If the investigation is not conducted properly, I will consider filing a complaint with the Consumer Financial Protection Bureau ( CFPB ) and may seek legal advice to ensure my rights are protected.
What You Should Do -- Consumer Action Plan
Consumers should carefully review their credit reports for inaccuracies and follow the FCRA dispute process, including providing supporting documentation.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of consumer credit information and outlines dispute resolution procedures.
Regulatory Insight
Credit reporting agencies must conduct reasonable investigations into consumer disputes to ensure the accuracy of reported information.
Resolution Likelihood
mixed
State-Specific Consumer Protections
The complaint was filed in Georgia and closed with an explanation, indicating a resolution was provided.
Industry Comparison
This complaint is typical of those filed against credit reporting companies regarding data accuracy and consumer rights under the FCRA.
Similar Complaint Patterns
Consumers frequently report inaccuracies on their credit reports, including accounts they do not recognize or that have incorrect details. Many also seek to place security freezes or opt-outs to prevent further unauthorized access or reporting. The challenge often lies in the dispute resolution process, where consumers feel their concerns are not adequately addressed by credit bureaus or furnishers.
Related Issues
Frequently Asked Questions
What is CFPB complaint 12268491 about?
CFPB complaint 12268491 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Improper use of your report", specifically "Reporting company used your report improperly". This complaint was filed against CBC Companies, Inc. on February 28, 2025.
Which company is complaint 12268491 filed against?
Complaint 12268491 was filed against CBC Companies, Inc.. You can view all complaints against this company on their profile page at /company/cbc-companies-inc.
What was the company's response to complaint 12268491?
CBC Companies, Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 12268491 filed?
Complaint 12268491 was received by the CFPB on February 28, 2025. It was sent to CBC Companies, Inc. on March 11, 2025.
What state was complaint 12268491 filed from?
Complaint 12268491 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 12268491?
Dispute information is not available for complaint 12268491.
What product category is complaint 12268491 about?
Complaint 12268491 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 12268491 submitted?
Complaint 12268491 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 12268491?
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of consumer credit information and outlines dispute resolution procedures. This relates to a Credit reporting or other personal consumer reports complaint against CBC Companies, Inc. involving "Improper use of your report".
How likely is complaint 12268491 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 12268491?
This complaint is rated as medium risk. The consumer alleges inaccuracies on their credit report and requests a security freeze, which could lead to disputes and potential regulatory scrutiny if not handled properly.
What regulatory actions apply to complaint 12268491?
Credit reporting agencies must conduct reasonable investigations into consumer disputes to ensure the accuracy of reported information. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 12268491?
Consumers should carefully review their credit reports for inaccuracies and follow the FCRA dispute process, including providing supporting documentation.
Are there state-specific protections for complaint 12268491?
The complaint was filed in Georgia and closed with an explanation, indicating a resolution was provided. This complaint was filed from Georgia.
How does complaint 12268491 compare to industry norms?
This complaint is typical of those filed against credit reporting companies regarding data accuracy and consumer rights under the FCRA.
What specific documentation is required to support a dispute of inaccurate information on a credit report?
Supporting documentation can include copies of bills, statements, court records, or any other evidence that contradicts the information reported by the credit bureau.
What are the typical timelines for a credit reporting agency to investigate a dispute?
Under the FCRA, credit reporting agencies generally have 30 days to investigate a dispute, with a possible extension to 45 days if additional information is provided by the consumer.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.