Debt collection -- Attempts to collect debt not owed -- Complaint #12268348
Complaint Overview
Complaint ID: 12268348
Company: Experian Information Solutions INC.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: California
ZIP Code: 92501
Date Received: 2025-02-26T12:00:00-05:00
Date Sent to Company: 2025-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX ) XXXX Experian XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Subject : Urgent Dispute of Identity Theft and Inaccurate Information on Credit Report Dear Experian, I am writing to urgently dispute an account on my credit report that is a result of identity theft. The account in question, reported by XXXX XXXX XXXX, does not belong to me and needs to be removed from my credit report immediately. The details of the disputed account are as follows : XXXX XXXX XXXX, Account Number : XXXX. I received an email stating my case was there were no changes to my credit profile because an FTC report was not submitted but I have previously uploaded an FTC Identity Theft Report ( Report Number : XXXX ) on two separate occasions, as requested by a previous Experian investigator. I request that you provide me with the status of this case and remove the inaccurate information from my credit profile without further delay. Please find enclosed a copy of the FTC report and any other relevant documentation. Thank you for your immediate attention to this matter. I look forward to your prompt response and resolution. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #12268348 about?
Complaint #12268348 was filed against Experian Information Solutions INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-02-26T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.