Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12236720
Complaint Overview
Complaint ID: 12236720
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Washington
ZIP Code: 98072
Date Received: 2025-02-26T12:00:00-05:00
Date Sent to Company: 2025-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Account number XXXX with XXXX XXXXXXXX NA in the amount of {$630.00} date opened XX/XX/year> Duplicate account number XXXX with XXXX XXXXXXXX NA in the amount of {$720.00} account opened on XX/XX/year>. Both now with XXXX XXXX XXXX Account number XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX in the amount of {$320.00} opened XX/XX/year> I looked at my credit report on Experian and noticed some discrepancies asking them to investigate these accounts. They sent me a letter saying these accounts are verified and accurate. According to 15 usc16815 the credit bureau did not reinvestigate or correct the information and violated my right and Id like them to be removed for it is hurting my ability to get credit for they are not accurate or my accounts. Thank you.
Frequently Asked Questions
What is Complaint #12236720 about?
Complaint #12236720 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-02-26T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.