Mortgage -- Trouble during payment process -- Complaint #12236090
Complaint Overview
Complaint ID: 12236090
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Michigan
ZIP Code: 482XX
Date Received: 2025-02-26T12:00:00-05:00
Date Sent to Company: 2025-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Regarding my complaint, XXXX, of an escrow refund of {$270.00}, I need to file a new complaint. I received a check of {$270.00} vis XXXX on XXXX and cashed the check at my local bank on XX/XX/XXXX. On XXXX XXXX I received another check of {$270.00} via XXXX ; needless to say I recognize the mistake and had no intention of cashing the check, however, on XX/XX/XXXX a " returned iem '' of {$270.00} was listed on my personal checking account without any notifcation to me. XXXX how the banking system backs each other up. Luckily I didn't shred the second {$270.00} check and will be depositing it in my bank account today. Such gross incompentence and backs up my statement of how quick Wells Fargo acts when it's a deficient on their account but slow running molasses to correct my account. I'm certain when I deposit my refund check today that it will be returned to Wells Fargo due to said gross incompentence. I'm tired of having to monitor my account so intently.
Frequently Asked Questions
What is Complaint #12236090 about?
Complaint #12236090 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-02-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.