Payday loan, title loan, personal loan, or advance loan -- Problem when making payments -- Complaint #12222434
Complaint Overview
Complaint ID: 12222434
Company: Rockloans Holdings LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: Michigan
ZIP Code: 48042
Date Received: 2025-02-25T12:00:00-05:00
Date Sent to Company: 2025-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint against Rocket Loans for their failure to provide payment assistance during a period of financial hardship, and for their inaccurate reporting of late payments to credit bureaus. Starting in XXXX 2024, I began experiencing financial difficulties that made it challenging to make my loan payments on time. I immediately reached out to Rocket Loans for assistance, following the instructions provided in their email communications. Specifically, I responded to their emails regarding past due payments, requesting a repayment plan or other forms of assistance to manage my loan during this difficult period. On numerous occasions, I replied to their emails, only to receive responses stating that they could not locate my account. This occurred repeatedly, despite providing other identifying information. This communication failure has persisted for several months, still to this day. As a direct result of Rocket Loans ' failure to provide assistance, I have incurred late payment fees and have had negative payment information reported to credit bureaus. This has severely damaged my credit score.
Frequently Asked Questions
What is Complaint #12222434 about?
Complaint #12222434 was filed against Rockloans Holdings LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem when making payments. It was received by the CFPB on 2025-02-25T12:00:00-05:00.
How did Rockloans Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Rockloans Holdings LLC?
Yes, visit the Rockloans Holdings LLC company profile at readthecomplaint.com/company/rockloans-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.