Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #12220278
Complaint Overview
Complaint ID: 12220278
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: California
ZIP Code: 91324
Date Received: 2025-02-25T12:00:00-05:00
Date Sent to Company: 2025-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX, and I have been out of the country since XX/XX/XXXX. I only recently discovered that my Experian username was changed to XXXX with which XXXX not related, and now I am unable to sign in to my account. My previous address was XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX, and my old phone number was XXXX. On XX/XX/XXXX, at XXXX PM, I received a notification from Experian to my email address ( which was also my old XXXX, XXXX ) about an update to my account, which I unfortunately missed. Could you please assist me in recovering access to my account? My new phone number is XXXX, and my current address is XXXX XXXX XXXX, XXXX XXXXXXXX, XXXX, CA XXXX. I placed fraud alert via phone call!
Frequently Asked Questions
What is Complaint #12220278 about?
Complaint #12220278 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2025-02-25T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.