Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12218887
Complaint Overview
Complaint ID: 12218887
Company: Upstart Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: California
ZIP Code: 92115
Date Received: 2025-02-25T12:00:00-05:00
Date Sent to Company: 2025-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
UPSTART NETWORK INC/F ( Account # XXXX ) To Whom It May Concern at the CFPB, I am submitting a formal complaint regarding the inaccurate and incomplete reporting of the above-referenced account on my credit report. Under the Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681 ) and the Fair Debt Collection Practices Act ( FDCPA, 15 U.S.C. 1692g ), I request an immediate investigation into the reporting errors, and if the information can not be fully verified, I demand the account be removed. Dispute Basis & Legal Concerns : 1. Incorrect Past Due Balance & Charge-Off Reporting ( 1681s-2 ( b ) ) The account shows a charge-off ( {$2000.00} written off ) but still reflects a past-due balance of {$2000.00}. If this account was charged off, there should be no outstanding past-due amount reported. Reporting both violates accurate reporting laws. The original balance was {$1800.00}, yet the charge-off balance is reported as {$2000.00}, raising concerns of illegal fee inflation or incorrect calculations. This discrepancy violates FCRA 1681s-2 ( a ) ( 1 ) ( B ), which requires furnishers to report information accurately. 2. Re-aging of the Account ( FCRA Violation 15 U.S.C. 1681c ) The last payment was XX/XX/XXXX, and the status was updated in XX/XX/XXXX, yet the balance update occurred in XX/XX/XXXX. If this account was re-aged to extend its reporting period, this is a direct violation of the FCRA, as negative accounts may not be reported beyond their legal timeframe. 3. Inconsistent Payment History & Reporting Errors ( 1681i ( a ) ( 1 ) ( A ) ) The accounts payment history inconsistently reports CO ( Charge-Off ) for months where payments were not made. Charge-offs are typically reported once, not repeatedly over multiple months. The payment terms state 70 months, yet the account was charged off within 10 months of opening. This inconsistency suggests errors in the reported contractual terms. 4. Failure to Provide Validation Documents ( 1692g ( b ) ) I formally request all validation documents, including the original contract, payment history, itemized breakdown of fees, and proof that this account was legally assigned to the reporting entity. If Upstart Network Inc. can not provide complete validation, they are legally required to remove this account from my credit report. Requested Resolution : 1. Investigate and correct any inaccurate or incomplete information. 2. Provide full validation of this debt, including proof of accurate balance calculations. 3. If the information is inaccurate, unverifiable, or incomplete, delete this account from my credit report immediately. 4. Ensure that Upstart Network Inc. ceases any unlawful or misleading reporting practices. Under the FCRA ( 1681i ( a ) ( 1 ) ), I request a response confirming the investigation results within 30 days. If this dispute is not properly investigated, I will escalate this matter further.
Frequently Asked Questions
What is Complaint #12218887 about?
Complaint #12218887 was filed against Upstart Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-02-25T12:00:00-05:00.
How did Upstart Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Upstart Holdings, INC.?
Yes, visit the Upstart Holdings, INC. company profile at readthecomplaint.com/company/upstart-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.