Student loan -- Struggling to repay your loan -- Complaint #12218416
Complaint Overview
Complaint ID: 12218416
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Texas
ZIP Code: 766XX
Date Received: 2025-02-25T12:00:00-05:00
Date Sent to Company: 2025-03-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have gone through a third party that I no longer have the information for due to a natural disaster destroying my paperwork and information for contact and for mental reasons can't remember who to contact but it is multiple school loans that I request to be in the forgiveness program due to I have re-applied for XXXX and I'm no longer to work at this time due to repeated XXXX and XXXX static and the income that is in the home doesn't belong to me
Frequently Asked Questions
What is Complaint #12218416 about?
Complaint #12218416 was filed against Nelnet, INC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-02-25T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.