Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12200556
Complaint Overview
Complaint ID: 12200556
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Tennessee
ZIP Code: 37087
Date Received: 2025-02-24T12:00:00-05:00
Date Sent to Company: 2025-02-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Loan established with XXXX XXXX For vehicle : XXXX on XX/XX/XXXX for an original balance of {$16000.00} The first Payment due XX/XX/XXXX of {$390.00} is made early on XX/XX/XXXX via mobile app. Pausing auto pay features. Auto Pay then proceeds to withdraw on the 2nd due to the time window, causing XXXX XXXX to duplicate the payment that was already received for the account. As the consumer, I reached out to the XXXX XXXX team to fix the issue, was informed that the payment was a system error. ( FIRST MISTAKE ) following this event XXXX XXXX inaccurately reported a balance to, Transunion, XXXX, of {$14000.00}. Following this issue XXXX XXXX reported increases of the balance by an additional {$1100.00} to {$15000.00} ( also an inaccurate Balance ) Reaching out to fix these system errors I am told my only option for their inaccurate reporting is to file a dispute with XXXX XXXX with no security of this issue not recurring. Following this issue there is an additional Balance Increase reported XX/XX/XXXX via Transunion, XXXX, from {$15000.00} to {$16000.00}. These negligent reporting acts have decreased my credit from XXXX to XXXX in a matter of 90 days. The current Balance for account ( XXXX ) is {$15000.00} as of XX/XX/XXXX which is NOT CURRENTLY REPORTED TO CREDIT FILES. Each month has been a BALANCE INCREASE reported, while payments have been made on : XX/XX/XXXX - {$390.00} XXXX {$390.00} XXXX {$390.00} Interest charges : XX/XX/XXXX - {$140.00} XXXX {$40.00} XXXX {$54.00} XXXX XXXX {$390.00} ( error by XXXX XXXX XXXX XXXXXXXX {$96.00} XXXX {$180.00} False Reporting/ INNACURATE REPORTING/ NEGLIGENT WITH CONFIDENTIAL INFORMATION/ INACCURATE CURRENT REPORTED ACCOUNT BALANCE
Frequently Asked Questions
What is Complaint #12200556 about?
Complaint #12200556 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-02-24T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.