Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12198933
Complaint Overview
Complaint ID: 12198933
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Alabama
ZIP Code: 36117
Date Received: 2025-02-24T12:00:00-05:00
Date Sent to Company: 2025-02-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX, I filed a complaint about the inaccuracies on my credit report. On XX/XX/XXXX, the complaint was closed saying that they didn't have enough information. In between these dates, I received a letter in mail saying that they investigated the issue which does not align with their reasoning for closing the complaint. If they are able to send a letter in the mail then they have the information that they need to fix the issue. Equifax said they completed an investigation, but I do not feel like a thorough investigation was conducted. In Regard to the XXXX XXXX and XXXX XXXX accounts on my account, Equifax keeps changing the reported information. The close dates for the accounts keeps changing which should not be a thing and they also do not match with the other credit bureaus alleged close dates. There should be only one correct date. The high balance also does not match the other credit bureaus balances. There are a lot of others items reported on the accounts that do not match across the three bureaus. I have the right to accurate reporting and I am not receiving it.
Frequently Asked Questions
What is Complaint #12198933 about?
Complaint #12198933 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-02-24T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.