Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #12197532
Complaint Overview
Complaint ID: 12197532
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Colorado
ZIP Code: 80027
Date Received: 2025-02-24T12:00:00-05:00
Date Sent to Company: 2025-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got a hotel off of a XXXX on XX/XX/2025. Upon arriving at the hotel, the man at the front desk didn't think to check my reservation and charged my card. In additional {$110.00}. Due to their not being a manager on the property. I waited until the next day when a manager was there for them to? Reverse the charge on my card. And to which they did, I have documentation from the company i've called their corporate and they are not holding those funds cuz it was an accidental charge. Cash app, however, will not release my funds because they claim.That the hotel still has them pending. And that isn't accurate, and I have provided the information in the documents that Cash App has requested of me to be able to get my money and I've informed them what kind of duress they're putting me under and they refused to provide with any documentation or solution for any issue that. I have. They literally just stopped talking to me.
Frequently Asked Questions
What is Complaint #12197532 about?
Complaint #12197532 was filed against Block, INC. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-02-24T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.