Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12197518
Complaint Overview
Complaint ID: 12197518
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Florida
ZIP Code: 34746
Date Received: 2025-02-24T12:00:00-05:00
Date Sent to Company: 2025-02-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I, submit this formal legal complaint and demand for enforcement action against TRANSUNION for their repeated and willful violations of the Fair Credit Reporting Act ( FCRA ) and the Fair Debt Collection Practices Act ( FDCPA ). These violations include : Failure to remove fraudulent and inaccurate accounts from my credit report despite multiple disputes and legal requests. Reinsertion of previously deleted information without proper validation or consumer notification. Failure to provide verification details, including signed contracts and documentation supporting the accuracy of reported accounts. Failure to ensure maximum possible accuracy in my credit reports. Accounts in Violation The following accounts are being reported inaccurately despite multiple disputes and requests for verification : XXXX XXXX Account Number : XXXX XXXX XXXX XXXX XXXX Account Number : XXXX Issue : Charged-off account with discrepancies in payment status, open dates, and lack of proper notification across bureaus. Laws Violated : 15 U.S.C. 1681, 1692g, FCRA 607 ( b ) .15 U.S.C. 1681e ( b ), 1681i ( a ), 1692g ( a ), 1692g ( b )XXXX XXXX XXXX XXXX XXXX Account Number : XXXX Issue : Collection account with balance discrepancies, open date variations, and lack of validation across bureaus. Laws Violated : 15 U.S.C. 1681, FCRA 607 ( b ), 611 ( a ), 15 U.S.C. 1681e ( b ), 1681i ( a ), 1692g ( a ), 1692g ( b ). Legal Basis for Enforcement Action The Consumer Financial Protection Bureau ( CFPB ) has recently taken enforcement action against these Bureaus for similar violations, demonstrating a consistent pattern of noncompliance with federal consumer protection laws. These lawsuits reinforce the urgency of my request : CFPB XXXX XXXX ( XX/XX/XXXX ) : The CFPB filed a lawsuit against XXXX for failing to investigate consumer disputes and allowing erroneous information to persist on credit reports, in direct violation of the FCRA. CFPB v. XXXX ( XX/XX/XXXX ) : The CFPB alleged that XXXX knowingly reported incorrect information, failed to correct disputes, and reinserted deleted data without proper consumer notification. CFPB & FTC Settlement with TransUnion ( XX/XX/XXXX ) : TransUnion was ordered to pay {$15.00} million in penalties for failing to ensure the accuracy of reported consumer data and misleading consumers about their rights. These enforcement actions establish that the Bureaus have continuously engaged in noncompliance with federal regulations, and my case is a direct example of their ongoing illegal conduct. Monetary Compensation for Damages Due to the Bureaus reckless and negligent handling of my credit report, I have suffered significant financial losses and personal hardships, including but not limited to : Medical Expenses : My XXXX daughter was critically ill and required hospital treatments and surgeries. Due to inaccuracies on my credit report, I was denied loans and financing options to cover her medical expenses, leaving her uninsured and delaying necessary treatments. Lost Earnest Money : I was in the process of purchasing a home and lost {$15000.00} in earnest money because my mortgage application was denied due to incorrect negative marks on my credit report. Housing and Business Losses : I was unable to rent a home due to my credit history and lost multiple business opportunities that required financing. High-Interest Rates : Due to the inaccurate reporting, I was forced to accept a 23 % interest rate on my car loan, causing further financial hardship. Emotional and Financial Suffering : The compounded stress, financial strain, and uncertainty caused by these violations have severely impacted my well-being and quality of life. Compensation Demand In light of the substantial harm caused by the Bureaus willful and negligent violations, I am formally requesting monetary compensation in the amount of {$60000.00} to cover my financial losses, emotional distress, and punitive damages. Additionally, I demand {$1000.00} per violation for each of the 8 violations per account, resulting in an additional compensation claim of {$8000.00} per account. Given that there are three accounts, this further increases the total amount of damages sought to {$84000.00}. This demand is in accordance with : 15 U.S.C. 1681n : Compensation for willful noncompliance with the FCRA, including actual damages, punitive damages, and attorneys fees. 15 U.S.C. 1681o : Compensation for negligent noncompliance, including actual damages. Immediate Enforcement Action Demanded I am formally requesting that the CFPB enforce its legal authority to compel XXXX, TransUnion, and XXXX to : Immediately remove all fraudulent and disputed accounts from my credit report. Permanently block these accounts from being reinserted unless full, legally compliant verification is provided. Provide a written explanation, including all supporting documentation, demonstrating the accuracy and legitimacy of the disputed accounts. Issue civil penalties and regulatory sanctions against the Bureaus for continued noncompliance. Compensate me in the amount of {$60000.00} for the financial and personal damages suffered due to their violations. Compensate me an additional {$1000.00} per violation per account, amounting to an additional claim of {$8000.00} per account, totaling {$84000.00} in damages. Ensure these violations are addressed in accordance with the CFPBs ongoing enforcement actions. Conclusion The CFPBs recent lawsuits and enforcement actions against these Bureaus provide clear legal grounds to demand immediate corrective action in my case. The Bureaus refusal to comply with federal laws has caused significant financial harm, and I am prepared to escalate this matter further if necessary. If the CFPB fails to act, I reserve my right to pursue all available legal remedies, including filing a private lawsuit for damages under 15 U.S.C. 1681n and 1681o. Your urgent attention and intervention in this matter are necessary to ensure that these Bureaus are held accountable under federal law. I request a prompt response detailing the corrective actions that will be taken to resolve this complaint. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #12197518 about?
Complaint #12197518 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-02-24T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.