Checking or savings account -- Managing an account -- Complaint #12189311
Complaint Overview
Complaint ID: 12189311
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
ZIP Code: XXXXX
Date Received: 2025-02-17T12:00:00-05:00
Date Sent to Company: 2025-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Th bank is WELLS FARGO. Last statement was on XX/XX/year> and in the stetement they mentioned inactive account and they might forfeit the money in the account. IThey cancelled my online access and when calling over the phone they told me that they could not verifiy me and they would not provide any information. I have called several numbers and different ocassions without any result. I had {$9900.00} dollars in it. Unfortunately I am abroad, and I am XXXX and I could not travel to a branch for help. They never renewed my ATM card-
Frequently Asked Questions
What is Complaint #12189311 about?
Complaint #12189311 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.