Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #12185620
Complaint Overview
Complaint ID: 12185620
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: New York
ZIP Code: 14612
Date Received: 2025-02-23T12:00:00-05:00
Date Sent to Company: 2025-02-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I made a chime account because I needed a bank for my XXXX benefits so I thought I could trust chime it being a bank and there were just non stop unauthorized transactions and they always allowed me to file a dispute but never resolved any unauthorized transactions that occurred I have documentation and evidence from the merchants through via email explaining what has occurred and that the transactions were unauthorized. I was not able to summit them due to them closing my account to stop any resolution in my case. Which is honestly illegal I provided evidence police report numbers etc and still nothing was resolved they dont help there customer they allow people to hack into peoples accounts and drain there wallets then give you the run around for weeks I had unauthorized transactions with XXXX and they returned my money next day .theres no excuse to take over 2 months to resolve my case its like nobodys even trying to help people resolve these fraudulent charges and I want chime to fix this and return my stolen funds which were used on my chime account totaling over XXXX XXXX dollars. In unauthorized transactions.
Frequently Asked Questions
What is Complaint #12185620 about?
Complaint #12185620 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-02-23T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.