Vehicle loan or lease -- Struggling to pay your loan -- Complaint #12185025
Complaint Overview
Complaint ID: 12185025
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments
State: Missouri
ZIP Code: 64801
Date Received: 2025-02-23T12:00:00-05:00
Date Sent to Company: 2025-02-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
when i got my car XX/XX/XXXX ive been paying XXXX a month since I got the car. i was forced to trade in my old XXXX for this now XXXX XXXX to a new dealership because the one i got the XXXX from didn't service it correctly and after XXXX miles after being serviced the car blew a rod in the motor and dealership says was my fault went from a XXXX percent interest and XXXX car payment to now paying way more. More the double the interest and more the doubt the car payment as well. i still owe XXXX on this current car but it not even XXXX XXXX at XXXX how is this right or even remotely fair, for me and my kids I'm now struggling more than I ever have in life. now having a recall on my motor for this car I've had 2 years now and they already had to put a used long block in the car until a permeant fix is found.
Frequently Asked Questions
What is Complaint #12185025 about?
Complaint #12185025 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2025-02-23T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.