Debt collection -- Attempts to collect debt not owed -- Complaint #12179698
Complaint Overview
Complaint ID: 12179698
Company: Americollect
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Wisconsin
ZIP Code: 541XX
Date Received: 2025-02-22T12:00:00-05:00
Date Sent to Company: 2025-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There are numerous accounts opened. I paid the amount I was told over the phone. Shortly after, I received another statement with an amount of {$1800.00} ( approximately ). When I called, I was told there was over {$12000.00} owed. The amounts showed for the service dates do not make sense as I was insured. When I look online through the healthcare system, it shows, the amounts were paid by my insurance.
Frequently Asked Questions
What is Complaint #12179698 about?
Complaint #12179698 was filed against Americollect regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-02-22T12:00:00-05:00.
How did Americollect respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Americollect?
Yes, visit the Americollect company profile at readthecomplaint.com/company/americollect to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.