Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #12179665
Complaint Overview
Complaint ID: 12179665
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Georgia
ZIP Code: 304XX
Date Received: 2025-02-22T12:00:00-05:00
Date Sent to Company: 2025-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I made a purchase with XXXX for a DNA kit at XXXXXXXX XXXX using my Cash App account. Despite having sufficient funds in my account, on XX/XX/year>, at XXXX XXXX, my account went negative for {$94.00} due to the XXXX charge. I contacted XXXX, who confirmed they received my payment, as my DNA kit was shipped and scheduled for delivery. I provided this information to Cash App, but they did not explain why my account went negative. Instead, they told me to add funds to cover the negative balance. Fearing that my account would close, I added funds to bring my balance back positive. On XX/XX/year>, my account went negative again for {$45.00}. I contacted XXXX, then was transferred to XXXX XXXX and XXXX XXXX XXXX XXXX Representative, who confirmed that my transfer from XX/XX/year>, was successful. Cash App again instructed me to add funds without providing an explanation for why the negative balance occurred. In fear of account closure, I added funds to bring my balance back to positive once again. Cash App has not provided an explanation for why my account went negative, and their only solution has been to add funds without addressing the underlying issue. This has caused me significant frustration and confusion.
Frequently Asked Questions
What is Complaint #12179665 about?
Complaint #12179665 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-02-22T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.