Credit card -- Other features, terms, or problems -- Complaint #12179581
Complaint Overview
Complaint ID: 12179581
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: Illinois
ZIP Code: 620XX
Date Received: 2025-02-22T12:00:00-05:00
Date Sent to Company: 2025-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX at XXXX XXXX I did receive text msg from Wells Fargo : Do you recognize {$8200.00} @ BALANCE on card XXXX? Reply Yes or No. STOP to stop msgs. I replied : No I received text msg from Wells Fargo : Thank you for your reply. The card has been blocked for security. Call XXXX I called and explained the txt msg i received, i did not balance transfer of {$8200.00} and please cancel my credit card.Send me a new credit card with different number. Asked them please let me know after investigation who did this transfser? -- -- -- - I received new credit card with different number. -- -- -- - Again, On XXXX XXXX XXXX I did receive text msg from Wells Fargo : Do you recognize {$8000.00} @ BALANCE on card XXXX? Reply Yes or No. STOP to stop msgs. I replied : No I received text msg from Wells Fargo : There are multiple cases for this number.Please call XXXX for assistance. STOP to stop msgs. I called and explained the txt msg i received again, i did not balance transfer of {$8000.00} and please closel my account and do not send me a new credit card, is not safe to stay with Wells Fargo.Asked them again please let me know after investigation who did this transfser?
Frequently Asked Questions
What is Complaint #12179581 about?
Complaint #12179581 was filed against Wells Fargo & Company regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-02-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.