Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12179411
Complaint Overview
Complaint ID: 12179411
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Was not notified of investigation status or results
State: New Jersey
ZIP Code: 07712
Date Received: 2025-02-22T12:00:00-05:00
Date Sent to Company: 2025-02-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On the Morning of Saturday XX/XX/year>, I contacted TranUnion customer service phone number for results from dispute in XX/XX/year> for inaccurate credit reporting of the 2 accounts called XXXX XXXX XXXX. TransUnion has verified this account for over a year as accurate but these 2 accounts were removed from both XXXX and XXXX for inaccurate information on my credit reports.I am led to believe that TransUnion is using AI technology to address consumers disputes which is not accurate as this has been a complaint by many consumers. The live agents arent fully investigating these disputes as they are verifying inaccurate accounts in consumers credit reports.
Frequently Asked Questions
What is Complaint #12179411 about?
Complaint #12179411 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-02-22T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.