Debt collection -- Attempts to collect debt not owed -- Complaint #12179117
Complaint Overview
Complaint ID: 12179117
Company: Perpay, INC.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Ohio
ZIP Code: 440XX
Date Received: 2025-02-22T12:00:00-05:00
Date Sent to Company: 2025-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I lost my purse with all of my personal items including my phone in the middle of XXXX, shortly after I started receiving calls and emails about accounts and payments that are not mine. I received emails saying my information was listed on the XXXX XXXX. I reported the theft and the accounts popping up.
Frequently Asked Questions
What is Complaint #12179117 about?
Complaint #12179117 was filed against Perpay, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-02-22T12:00:00-05:00.
How did Perpay, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Perpay, INC.?
Yes, visit the Perpay, INC. company profile at readthecomplaint.com/company/perpay-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.