Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #12178932
Complaint Overview
Complaint ID: 12178932
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Nevada
ZIP Code: 894XX
Date Received: 2025-02-22T12:00:00-05:00
Date Sent to Company: 2025-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I responded to a unauthorized invoice email to my XXXX account. I called the number on the email. This was a spoofing operation that was able to momentarily hack into my computer, locate my XXXXXXXX XXXX password, access my Coinbase account, withdraw {$1900.00} on XX/XX/XXXX ( and XXXX {$100.00} payments on XX/XX/XXXX ), convert it to XXXX on my Coinbase account, and disappear. I noticed the missing {$2100.00} funds from my XXXX XXXX account on XX/XX/XXXX and immediately contacted XXXX XXXX and Coinbase to report the scam. Coinbase was unwilling to track down where the XXXX went, and basically said they're not responsible. XXXX XXXX was able to return the funds on XX/XX/XXXX, and I thought the matter resolved. But just yesterday ( XX/XX/XXXX ) I was notified by Coinbase that they are going after me for " Payment Required : We ran into a problem collecting funds for a recent purchase. Please complete this payment to restore your account '' for the {$2100.00} withdraw. I've just contacted XXXXXXXX XXXX and they will not allow Coinbase to withdraw any funds. I am going to lock this Coinbase account and close the account.
Frequently Asked Questions
What is Complaint #12178932 about?
Complaint #12178932 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-02-22T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.