Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #12171937
Complaint Overview
Complaint ID: 12171937
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Problem getting your free annual credit report
State: California
ZIP Code: 93720
Date Received: 2025-02-21T12:00:00-05:00
Date Sent to Company: 2025-02-21T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Re : Complaint Regarding Denial of Credit Report Access Dear Consumer Financial Protection Bureau, I appreciate your time and effort in handling my complaint regarding the inability to access my credit reports from Experian and Equifax. However, I am disappointed that the responses provided by the credit bureaus did not address my primary concernmy repeated inability to obtain my credit report as mandated under the Fair Credit Reporting Act ( FCRA ). The responses I received from Equifax and Experian only confirmed the accuracy of my personal information but failed to resolve the issue of why I was denied access to my credit report multiple times. Despite following all proper procedures and verifying my identity, I was still unable to retrieve my credit report, and neither company provided a clear resolution or alternative steps to rectify this matter. I respectfully request further review of this issue to ensure that my rights under the FCRA are upheld. Access to my credit report is essential for managing my financial health, and the continued denial without justification is unacceptable. Please advise on any further actions I can take to escalate this matter and ensure compliance from Experian and Equifax. Thank you for your assistance. I look forward to your response. Sincerely, XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #12171937 about?
Complaint #12171937 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2025-02-21T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.