Checking or savings account -- Closing an account -- Complaint #12157627
Complaint Overview
Complaint ID: 12157627
Company: Transferwise Ltd
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Fees charged for closing account
State: Arizona
ZIP Code: 85212
Date Received: 2025-02-20T12:00:00-05:00
Date Sent to Company: 2025-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX This complaint details my inability to close my account. Wise responded, today, by stating they would close my account. However, wise refuses to pay out my account balance in US Dollars. This would presumably mean I'd pay a conversion fee ( as stated by wise ) and need to once again convert my receiver funds back, incurring another fee.
Frequently Asked Questions
What is Complaint #12157627 about?
Complaint #12157627 was filed against Transferwise Ltd regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-02-20T12:00:00-05:00.
How did Transferwise Ltd respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Transferwise Ltd?
Yes, visit the Transferwise Ltd company profile at readthecomplaint.com/company/transferwise-ltd to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.