Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #12157442
Complaint Overview
Complaint ID: 12157442
Company: Capital One Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Problem with customer service
State: New York
ZIP Code: 109XX
Date Received: 2025-02-20T12:00:00-05:00
Date Sent to Company: 2025-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I have recently opened an account with capital One Bank where I deposited my irs treasury check. I received an email a few hours later from capital one stating the check with be placed on a 2 MONTH long hold pending further verification. I request the check back and customer service told me the check was already successfully deposited and we can no longer do anything about it is there any way I can get help getting my check back or a shorter release date?
Frequently Asked Questions
What is Complaint #12157442 about?
Complaint #12157442 was filed against Capital One Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2025-02-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.