Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12113292
Complaint Overview
Complaint ID: 12113292
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: District of Columbia
ZIP Code: 20009
Date Received: 2025-02-17T12:00:00-05:00
Date Sent to Company: 2025-02-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted a dispute with experian about a car loan repossession on my credit. They denied my dispute and they did not provide me with clear steps on how they determined and verified this debt was mine which it isnt. I am a victim of identity theft and Ive been saying it for years. They refuse to investigate and they refuse to take that loan off my credit.
Frequently Asked Questions
What is Complaint #12113292 about?
Complaint #12113292 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-02-17T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.