Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #12099595
Complaint Overview
Complaint ID: 12099595
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Vermont
ZIP Code: 050XX
Date Received: 2025-02-16T12:00:00-05:00
Date Sent to Company: 2025-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I need urgent help recovering {$650.00} from a fraudulent transaction made through Cash App. On Wednesday at XXXX XXXX, I agreed to purchase a PC from a seller using the name XXXX XXXX XXXX XXXX, with the XXXXXXXX XXXX XXXX. The seller repeatedly messaged me, insisting that I needed to send the payment by XXXX XXXX or the package wouldnt be shipped. They also claimed that if their boss had to handle it instead, I would be charged an additional {$100.00} fee. Under pressure to meet the deadline, I took out a loan and sent {$650.00} at XXXX XXXX through Cash App. As soon as the payment went through, the seller blocked me on all platforms and disappeared. I attempted to contact them multiple times, including by requesting money on Cash App with messages like I took out a loan for this, and youve still given me no response, but I never received a reply. I reported this to Cash App, provided screenshots, and asked for help, but they have not issued a refund or been helpful in any way. I work at a college, and this PC was an important investment for my job, so I urgently need to recover this money. Please let me know what steps I can take next. Id really appreciate any assistance.
Frequently Asked Questions
What is Complaint #12099595 about?
Complaint #12099595 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-02-16T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.