Prepaid card -- Unexpected or other fees -- Complaint #12094593
Complaint Overview
Complaint ID: 12094593
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: Ohio
ZIP Code: 43207
Date Received: 2025-02-15T12:00:00-05:00
Date Sent to Company: 2025-02-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Cash app My phone was stolen and my funds were depleted and I reported once I got ahold of them next thing I know my cash app account was closed down and them saying that I was breaking terms an rules of there company. So now Im without my money that was stolen and no where to turn for an account..
Frequently Asked Questions
What is Complaint #12094593 about?
Complaint #12094593 was filed against Block, INC. regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2025-02-15T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.