Money transfer, virtual currency, or money service -- Lost or stolen money order -- Complaint #12075456
Complaint Overview
Complaint ID: 12075456
Company: Driveway Finance Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Lost or stolen money order
State: Florida
ZIP Code: 32068
Date Received: 2025-02-11T12:00:00-05:00
Date Sent to Company: 2025-02-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX my husband sent an overnight XXXX Mail from the Postal Service to Driveway Finance Corporation located at XXXX XXXX XXXX XXXX XXXX Oregon XXXX in the amount of {$34000.00} for a Payoff of a vehicle financed through the company mentioned. Acct # XXXX On XX/XX/XXXX it was received at the XXXX XXXX in XXXX Oregon and picked up by a Representative of *XXXX* which is the parent company of Driveway Finance Corp . The envelope was received and signed for by XXXX XXXX as my receipt states. My husband then contacted the company in my name to verify receipt of Cashier 's Check. They could not verify receipt in their system on XX/XX/XXXX. Was told that give it a few days for it to show in the system. My husband called Tuesday XXXX and Wednesday XXXX and they still could not produce any information regarding the payment. My husband then informed them to check with their Supervisors to find out where the check was. The Rep asked for my tracking number which we provided immediately and they were able to verify that someone had signed for it from their company. My husband works at the Postal Service and he did his own investigating. He was able to retrieve the whole tracking history and copy of the person who signed for it which he informed them about. On Thursday XXXX after several calls that day they asked for the serial number of the check which we provided at that time. By now we have called this company more than XXXX times and they could not provide us with any information on the location of our money. We were told to call back on Friday XXXX which my husband and was told to give it until Monday XX/XX/XXXX. By now we had already lost all confidence in them finding our money. My husband called early on XX/XX/XXXX and talked to a lead Supervisor named XXXX and he told my husband that he would be doing all he could to locate the check. By then my husband informed them that he needed an answer by the end of business day. My husband also informed them that he would be taking action with Gov Agencies and was contemplating legal action. All we were told was OK. We have had many dealings with other Financial Institutions and by far this is the worse experience we ever had. This vehicle was purchased in XX/XX/XXXX and were already paying it off. This Company has shown no regard for customers hard earn money. I need help in this matter, I appreciate all that can provide XXXX XXXX XXXXXXXX XXXX
Frequently Asked Questions
What is Complaint #12075456 about?
Complaint #12075456 was filed against Driveway Finance Corporation regarding Money transfer, virtual currency, or money service specifically about Lost or stolen money order. It was received by the CFPB on 2025-02-11T12:00:00-05:00.
How did Driveway Finance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Driveway Finance Corporation?
Yes, visit the Driveway Finance Corporation company profile at readthecomplaint.com/company/driveway-finance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.