Credit card -- Fees or interest -- Complaint #12074977
Complaint Overview
Complaint ID: 12074977
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Georgia
ZIP Code: 30152
Date Received: 2025-02-11T12:00:00-05:00
Date Sent to Company: 2025-03-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, I had paid late due to the mail didn't make it on time. I understood and paid interest charge for late payment. However, after I made correct due date, there is a trailing interest charge for next month! That is absurd and absolutely double charging interest on customer. That is what I am complaining about. Thank you. Re : AMX credit card ending XXXX XXXX XXXX XXXX interest charge for {$11.00} when I already paid {$60.00} last month.
Frequently Asked Questions
What is Complaint #12074977 about?
Complaint #12074977 was filed against American Express Company regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-02-11T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.