Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #12074044
Complaint Overview
Complaint ID: 12074044
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 93940
Date Received: 2025-02-12T12:00:00-05:00
Date Sent to Company: 2025-02-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was denied part of a fraud claim by Wells Fargo Bank. On XX/XX/year> I was contacted via text from Wells Fargo asking to verify a XXXX transaction. I responded no. I then immediately called Wells Fargo to notify them that this was not an authorized transaction. I spent 24 minutes on the phone ( see attached photo of phone record ) confirming that my account had been compromised and no transactions after the The XXXX of XXXX were authorized. I went into Wells Fargo Bank on XX/XX/XXXX, which was the first appointment I could get, to follow up and withdraw funds in order to open another account. I was told at that time that there was not even a hold placed on my account despite having called specifically to do so. At this time I was notified that several transactions were posted after my initial call. I spoke with the Wells Fargo fraud department from the bank with a banker present and was told " you're right. This should not happen ''. Wells Fargo reimbursed all of the transactions from XX/XX/XXXX except one. Despite the fact that the transaction was to the same party that I specifically notified them was not authorized. ( See attached photos ) I have contacted Wells Fargo and they continue to delay sending me information regarding this denied claim. I have spoken to an attorney in regards to filing a lawsuit. I am hoping to resolve this matter without having to do that
Frequently Asked Questions
What is Complaint #12074044 about?
Complaint #12074044 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-02-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.