Checking or savings account -- Closing an account -- Complaint #12073779
Complaint Overview
Complaint ID: 12073779
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 11213
Date Received: 2025-02-12T12:00:00-05:00
Date Sent to Company: 2025-02-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX Consumer Financial Protection Bureau ( CFPB ) XXXX XXXX XXXX XXXX XXXX XXXXXXXX Subject : Formal Complaint Against Navy Federal Credit Union for Unlawful Account Closures and Debt Collection Practices Dear CFPB Representative, I am writing to file a formal complaint against Navy Federal Credit Union ( NFCU ) regarding the unlawful closure of my accounts and improper debt collection practices, which I believe violate federal and XXXX XXXX State laws . Background : Account Openings : in XXXX I opened both a checking and a savings account with NFCU. Account Closures : NFCU subsequently closed my checking and savings accounts, as well as XXXX credit card accounts, citing that my credit cards were over the limit. Debt Collection : NFCU sold the alleged debt to third-party collection agencies, which now appear on my consumer report. Tax Documentation : I did not receive a XXXX form for the charged-off debts, as required by the IRS. Violations : 1. Unlawful Account Closures : Breach of Contract : NFCU closed my accounts despite my applications serving as securi ty collateral, as outlined in their governing documents. Violation of NFCU Policies : According to NFCUs Important Disclosures, a Membership Savings Account with a balance of less than {$5.00} for 180 consecutive days may be closed. My accounts did not meet this criterion, making the closures inconsistent with their stated policies. 2. Improper Debt Collection Practices : Fair Debt Collection Practices Act ( FDCPA ) Violations : NFCUs actions in selling the alleged debt to third-party agencies without proper validation may constitute harassment and abuse under the FDCPA. Failure to Provide XXXX Forms : NFCU did not issue the required XXXX forms for the charged-off debts, violating IRS regulations. 3. Negative Credit Reporting : Fair Credit Reporting Act ( FCRA ) Violations : The reporting of these debts to credit bureaus without proper validation and notification violates my rights under the FCRA. Requested Resolution : Immediate Reinstatement : Reopen my checking and savings accounts with NFCU. Debt Validation : Provide validation of the alleged debts and remove any unverifiable debts from my credit report. Issuance of XXXX Forms : Send the required XXXX forms for any charged-off debts. Policy Review : Conduct an internal review of NFCUs account closure and debt collection practices to ensure compliance with federal and state laws. I request that the CFPB investigate these matters promptly to prevent further unlawful actions by NFCU. Please contact me at ( XXXX ) XXXX or XXXX for any additional information or clarification. Thank you for your attention to this serious matter. Sincerely, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #12073779 about?
Complaint #12073779 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-02-12T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.