Debt collection -- Written notification about debt -- Complaint #12068983
Complaint Overview
Complaint ID: 12068983
Company: Frost-Arnett Company
Product: Debt collection
Sub-Product: Medical debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Illinois
ZIP Code: 604XX
Date Received: 2025-02-11T12:00:00-05:00
Date Sent to Company: 2025-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX I received a text from Frost Arnett saying I owed and to check account. I clicked the link it said my name accountand it showed amounts in the payment option field. I didn't know what it was for. XX/XX/XXXX I called Frost Arnett spoke to a rep who said I needed my daughters permission to speak on her behalf I offered to email the POA they said they don't have an email for that. I called my daughter and she spoke to the rep and wanted to give permission but they said they cant take her permission over the phone while I was on with her? We hung up XX/XX/XXXX I called rep back she said she can't give me any information on the account even tho I'm the one the billing text was sent to and the account is in my name and my daughter she said they needed permission from was literally on the phone previously. She said I have to contact them thru their website. I have never received any mail or email communication from them regarding this and I have no idea what the debt is for as I've paid my share of my daughters medical from the divorce decree already directly to her providers. It is frustrating that I'm being billed for something and have no clue what for exactly and they won't tell me what it is but will text me a link to pay?
Frequently Asked Questions
What is Complaint #12068983 about?
Complaint #12068983 was filed against Frost-Arnett Company regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2025-02-11T12:00:00-05:00.
How did Frost-Arnett Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Frost-Arnett Company?
Yes, visit the Frost-Arnett Company company profile at readthecomplaint.com/company/frost-arnett-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.