Student loan -- Improper use of your report -- Complaint #12068518
Complaint Overview
Complaint ID: 12068518
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: New York
ZIP Code: 12180
Date Received: 2025-02-11T12:00:00-05:00
Date Sent to Company: 2025-02-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Formal Complaint - Potential Data Breach - XXXX XXXX XXXX Nelnet - CFPB XXXX Dear Consumer Financial Protection Bureau ( CFPB ), I am writing to file a formal complaint regarding a potential data breach at Nelnet, located at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX Nebraska XXXX. My name is XXXX XXXX, my address is XXXX XXXX XXXX, XXXX, Ny, XXXX my phone number XXXX. My account number with Nelnet is number is XXXX. I am concerned that my personal financial information held by Nelnet may have been compromised due to a data breach. I am concerned because of the recent public announcement of DOGE mblembers seizing the Department Of Education, specifically XXXX XXXX and XXXX XXXX. A data breach involving my personal financial information is a serious matter and could expose me to identity theft, financial fraud, and other harms. This information is highly sensitive and must be protected. Nelnet falls under the jurisdiction of the CFPB because They are a financial institution. I request that the CFPB investigate this matter thoroughly and take appropriate action to ensures Nelnet 's compliance with relevant consumer financial laws and regulations regarding data security. Specifically, I request that the CFPB : * Confirm whether a breach occurred. * Identify the extent of the breach and what specific data was compromised. * Ensure that Nelnet takes appropriate steps to rectify the situation and prevent future breaches. * Inform me of the specific actions I should take to protect myself from potential harm. * Provide information about any credit monitoring or identity theft protection services that will be offered. I expect a written response within 30 days outlining the steps the CFPB will take to address this complaint. I can be reached at XXXX or XXXX if you require further information. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #12068518 about?
Complaint #12068518 was filed against Nelnet, INC. regarding Student loan specifically about Improper use of your report. It was received by the CFPB on 2025-02-11T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.