Money transfer, virtual currency, or money service -- Other service problem -- Complaint #12063249
Complaint Overview
Complaint ID: 12063249
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other service problem
State: Kentucky
ZIP Code: 40222
Date Received: 2025-02-11T12:00:00-05:00
Date Sent to Company: 2025-02-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint against Cash App ( Block , Inc. ) for inadequate customer service and unfair practices in violation of the Consumer Financial Protection Act ( CFPA ). Specifically, Cash App failed to implement timely and effective measures to prevent and address fraud on its platform, leaving my account unprotected and vulnerable to unauthorized transactions. Additionally, the companys dispute resolution process was unfair and deceptive, as it did not comply with the error resolution requirements outlined in the Electronic Fund Transfer Act ( EFTA ) and Regulation E. By failing to uphold these legal obligations, Cash App has caused significant financial loss and inconvenience. I seek appropriate redress for these violations.
Frequently Asked Questions
What is Complaint #12063249 about?
Complaint #12063249 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2025-02-11T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.