Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #12063096
Complaint Overview
Complaint ID: 12063096
Company: Revolut Technologies INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Unexpected or other fees
ZIP Code: XXXXX
Date Received: 2025-02-11T12:00:00-05:00
Date Sent to Company: 2025-02-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Unjustified XXXX Fee for XXXX Transfer I am filing this complaint against Revolut regarding an unjustified fee for a recent international bank transfer. On XX/XX/year>, I transferred XXXX to my account in the United States from my XXXXXXXX XXXX Account. There was no currency conversion involved, and Revolut deducted an additional XXXX as a fee which was charged to my XXXX XXXX account. This effectively doubled the amount charged for the transfer, totaling XXXX with XXXX being charged by my XXXX XXXX account, XXXX by Revolut for receiving the transfer, and XXXX Euros being the amount sent. I reviewed Revoluts cardholder agreement and fee schedule, both of which fail to mention such a fee for a transfer in Euros to an account accepting Euros. The absence of transparency surrounding this charge is concerning and feels misleading. I co ntacted Revolut support but did not receive a satisfactory explanation. Further, Revolut provides a FALSE XXXX code that is not applicable to an international bank transfer. This is concerning as I had to use a different XXXX code than provided by Revolut which may be the issue with the fees. Therefore Revolut is fraudulent in their banning behaviors and activities in the United States and needs to be investigated.
Frequently Asked Questions
What is Complaint #12063096 about?
Complaint #12063096 was filed against Revolut Technologies INC. regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2025-02-11T12:00:00-05:00.
How did Revolut Technologies INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Revolut Technologies INC.?
Yes, visit the Revolut Technologies INC. company profile at readthecomplaint.com/company/revolut-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.