Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #12039612
Complaint Overview
Complaint ID: 12039612
Company: Fairfax Consolidated, LLC
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Tennessee
ZIP Code: 37130
Date Received: 2025-02-10T12:00:00-05:00
Date Sent to Company: 2025-02-10T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint Against : XXXX XXXX Website : XXXX XXXX XXXX Complaint Description : I am filing this complaint against XXXX due to their unjust deactivation of my account and their failure to respond to multiple appeals. On XX/XX/year>, I contacted XXXX support team regarding the suspension of my account ( XXXX ). During this conversation, I was explicitly assured by XXXX XXXX that my suspension was not permanent and that my account could be reactivated after following specific steps, including responding to their email. I complied fully with these instructions in good faith. However, I was later informed that my account was permanently deactivated for an alleged violation of the Independent Contractor Agreementwithout receiving a clear explanation or evidence of any wrongdoing. This decision contradicts the assurance I received from XXXX support. I have since reached out multiple times via email and other channels, but XXXX has failed to respond. This lack of transparency and customer support is unacceptable, especially as XXXX has been a crucial source of income for my family.
Frequently Asked Questions
What is Complaint #12039612 about?
Complaint #12039612 was filed against Fairfax Consolidated, LLC regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2025-02-10T12:00:00-05:00.
How did Fairfax Consolidated, LLC respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Fairfax Consolidated, LLC?
Yes, visit the Fairfax Consolidated, LLC company profile at readthecomplaint.com/company/fairfax-consolidated-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.