Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12025804
Complaint Overview
Complaint ID: 12025804
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: New York
ZIP Code: XXXXX
Date Received: 2025-02-09T12:00:00-05:00
Date Sent to Company: 2025-02-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Between XX/XX/XXXX and XX/XX/XXXX my TransUnion credit score dropped XXXX points from XXXX to XXXX for no discernible reason. All of the major purported reasons for credit score changes, i.e. payment history, credit history length, age of oldest and newest accounts, credit utilization, the average age of all your accounts, and credit mix, either stayed the same or improved. TransUnion would offer me no explanation. their website said they could not respond to issues regarding the actual score and a phone conversation on XX/XX/XXXX provided no information
Frequently Asked Questions
What is Complaint #12025804 about?
Complaint #12025804 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-02-09T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.