Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #12025694
Complaint Overview
Complaint ID: 12025694
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: California
ZIP Code: 93535
Date Received: 2025-02-10T12:00:00-05:00
Date Sent to Company: 2025-02-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX and XXXX, XXXX, XXXX, I reported that I have not been allowed to see my credit score. Every time I speak to an Experian Representative, they tell me that there is nothing wrong with my credit. However, when I check my credit score on various platforms, there is no information available. Furthermore, I have been locked out of my XXXX and XXXX accounts as well. They are reporting my score and credit activity, but I am unable to access or use my credit, and this has been an ongoing issue for quite some time. I am tried of being given the runaround, so I am asking for your help. Thank You
Frequently Asked Questions
What is Complaint #12025694 about?
Complaint #12025694 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2025-02-10T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.