Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #12025608
Complaint Overview
Complaint ID: 12025608
Company: Affirm Holdings, INC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
State: California
ZIP Code: 92663
Date Received: 2025-02-10T12:00:00-05:00
Date Sent to Company: 2025-02-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Originally, I signed up for a XXXX course with the XXXX XXXX who uses Affirm to allow customers to pay for their classes. However, upon taking my first test I learned that the course content did not follow a linear progression and started in the middle of the XXXX XXXX XXXX curriculum. I had to XXXX most of the quiz questions as the first course did not cover any of the material in the quiz. The XXXX Certification is a professional certification for project management professionals and can greatly improve one 's career. I contacted the XXXX XXXX XXXX this issue and they said because I took XXXX section I still had to pay. ( I shouldn't have to pay for a class that doesn't even cover the material in the proper progression and that I have to search online for the answers because it wasn't covered in the course. ) I started a dispute with Affirm who eventually sided with The XXXX XXXX. Now, Affirm is saying I missed payments and they will report me to the credit bureaus.
Frequently Asked Questions
What is Complaint #12025608 about?
Complaint #12025608 was filed against Affirm Holdings, INC regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-02-10T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.