Mortgage -- Incorrect information on your report -- Complaint #12010615
Complaint Overview
Complaint ID: 12010615
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: VA mortgage
Issue: Incorrect information on your report
Sub-Issue: Personal information incorrect
State: Nebraska
ZIP Code: 68123
Date Received: 2025-02-09T12:00:00-05:00
Date Sent to Company: 2025-02-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Freedom Mortgage has decided I can not have access to my loan online to protect information about the people I assumed the loan from but they're comfortable with reporting the sellers new address as my current to the credit agencies, so I do have that information, and now I have to undo the mess that Freedom Mortgage created. This is my second complaint filed against this company and I suspect there will be many more with the way they conduct business.
Frequently Asked Questions
What is Complaint #12010615 about?
Complaint #12010615 was filed against Freedom Mortgage Company regarding Mortgage specifically about Incorrect information on your report. It was received by the CFPB on 2025-02-09T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.