Checking or savings account -- Managing an account -- Complaint #12010596
Complaint Overview
Complaint ID: 12010596
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 95624
Date Received: 2025-02-09T12:00:00-05:00
Date Sent to Company: 2025-02-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I saw a bunch of fraudulent activities occurred on my checking account. There was a deposit and withdrawal for {$600.00} at an ATM in XXXX XXXX XXXX. There was a withdrawal for {$580.00} listed as " ATM PAYMENT TO XXXX XXXX AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CARD XXXX ''. I live about XXXX hours from that location and had my card the whole time. So I called Wells Fargo and they initially credited me the fund. However, after 2 months, Wells fargo claimed back the fund stating that because this was done on an ATM through XXXX and i said i had my card with me, they deemed it was my action. I requested that they checked their ATM cctv for potential evidence but they rejected me. I went in branch and asked the banker and they submitted a request to the XXXX department. They told me they will further investigate and contact in a few days. Weeks went by and still no contact. I called the number XXXX and they originally said XXXX is working on it. Then after another week, i called back and they said XXXX is now handling the case. Then i called back and said XXXX is working on it but out of office. Now I'm given an estimate of XX/XX/XXXX to get the decision. Why must I wait that long to get my money back from a fraudulent activity?
Frequently Asked Questions
What is Complaint #12010596 about?
Complaint #12010596 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-09T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.