Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #12009852
Complaint Overview
Complaint ID: 12009852
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Colorado
ZIP Code: 80525
Date Received: 2025-02-09T12:00:00-05:00
Date Sent to Company: 2025-02-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Unauthorized Transactions on XXXX Account To Whom It May Concern, I am writing to formally file a complaint regarding unauthorized transactions on my XXXX account. On XX/XX/year>, I woke up to find three separate notifications of transactions on my XXXX account. Each transaction was for {$19.00} and was deducted from my XXXX balance. The transactions were initiated by a vendor named " XXXX '' and were recorded on XX/XX/year>, at XXXX PM in XXXX. I am completely unfamiliar with this vendor and did not authorize these payments. Upon discovering these charges, I immediately contacted XXXX support via their messaging platform. I was informed that since the charges were still pending, I needed to wait until they were no longer pending to take further action. Once the transactions were no longer pending, I contacted XXXX support again, this time via phone, to initiate a dispute. However, my dispute was subsequently denied with the claim that no evidence of unauthorized transactions was found. I would like to emphasize that I have no knowledge of these transactions and did not make any payments or use my card at or near the time these transactions took place. Despite providing this information to XXXX, they have refused to reimburse me for these unauthorized charges. I am seeking your assistance in resolving this matter. It is crucial that XXXX takes responsibility for unauthorized transactions and provides the necessary safeguards to protect consumers ' financial information. Thank you for your attention to this matter. I look forward to a prompt and fair resolution. Sincerely, XXXX XXXX XXXX XXXX ( XXXX ) XXXX
Frequently Asked Questions
What is Complaint #12009852 about?
Complaint #12009852 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-02-09T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.