Checking or savings account -- Closing an account -- Complaint #12003410
Complaint Overview
Complaint ID: 12003410
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 31503
Date Received: 2025-02-08T12:00:00-05:00
Date Sent to Company: 2025-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Okay, so the main reason why my new account is closed because its linked to terms of violation, however my first accounts that open with cash app I had never violated anything and the reason my first account got closed is because someone has compromise my cash app debit card for my first which is under the XXXX XXXX XXXXXXXX under my email address XXXX and I noticed on my first account where someone managed to make suspicious transactions on my account activity that I do not know about so I decided to block those transactions of the people who received money from me and by the time I received my first account back, thats when cashapp decided to close my account. However my first account was compromised and there little I could do however after I regain the account back, I took fully control of my first account and I have pictures provided my cashapp card that was linked to my first account XXXX XXXXXXXX. As well so after cashapp closed my first account. I decided to open up a new account however my new account got closed due to terms of violations. So I here am I wanting to appeal this closure because my first cashapp account got hacked by a person who I dont recognize and stole my login credentials. And the reason they was able to successfully login because they had my email address in my password which after they compromise my account, I had to change my password as soon as possible. However it was too late and cashapp closed my account. So please Im begging you that those illegal activities that was a link to my first account wasnt me and I deserve to have my new account XXXX XXXXXXXX to be reopened because I dont use cashapp all the time if Im completely honest. The only time I use Cash app if Im receiving money family friends or coworkers of Im paying my barber money for the service he provides like getting a haircut. So thats my additional information that I would like you to share with you.
Frequently Asked Questions
What is Complaint #12003410 about?
Complaint #12003410 was filed against Block, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-02-08T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.