Checking or savings account -- Managing an account -- Complaint #12003287
Complaint Overview
Complaint ID: 12003287
Company: Barclays Bank Delaware
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 23059
Date Received: 2025-02-08T12:00:00-05:00
Date Sent to Company: 2025-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My wife and I opened a new Barclays XXXX XXXX Account ( ending in XXXX ) on XX/XX/2025. We then followed the Barclays process to link our external bank account ( XXXX XXXX savings account ending in XXXX ) to the new Barclays account in order to fund the new account. On Wednesday, XX/XX/2025 we received an email confirming that Barclays had successfully verified our XXXX XXXX external bank account ending in XXXX, and that the transfer of funds we had requested on our application would be automatically processed. That same day we also received an email from Barclays notifying us that our request for funds transfer from our XXXX XXXX XXXX bank account ending in XXXX to our Barclays XXXX XXXX account ending in XXXX has been received and successfully processed, and another email confirming that funds transfer had, successfully posted to your Barclays Savings account ending in XXXX on XX/XX/2025. Finally, early Thursday morning, XX/XX/2025, I received an email informing me that, with your most recent deposit, you are now earning a higher savings rate tier of 4.50 % APY on your account ending in XXXX. That is the reason my wife and I opened this account and funded it with a large transfer of {$250000.00} ; to earn the highest tier APY Barclays offers. That same morning ( XX/XX/2025 ), I tried to log into my Barclays account online to confirm the deposit, but received the following message : Your account is currently restricted. Please contact customer care at XXXX Monday to Sunday, XXXX am to XXXX pm ET for assistance. I called the customer care three times on XX/XX/XXXX, XXXX, XXXX, and XX/XX/XXXX. Each time I was provided very little information and falsely promised that I would be receiving a call from someone who could explain the situation and help get my account unrestricted. Yet, to date, nobody has called and my account remains restricted and inaccessible. I am worried about the status of my account and balance ( {$250000.00} ), and Barclays has been completely unresponsive and unhelpful to date. At the suggestion of the first customer care representative, on XX/XX/2025 I submitted copies of my XX/XX/2025 XXXX XXXX bank account statements ( the source of funds savings account ending in XXXX, and a separate CD account ) via email to XXXX to prove that those accounts are titled the same and owned by me and my wife. Yet, to date, I have received no confirmation of receipt or response to my email, and my account remains restricted and inaccessible. It is unfair, deceptive, and completely unacceptable for Barclays to indefinitely restrict my account without any further communication.
Frequently Asked Questions
What is Complaint #12003287 about?
Complaint #12003287 was filed against Barclays Bank Delaware regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-02-08T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.