Mortgage -- Trouble during payment process -- Complaint #12003064
Complaint Overview
Complaint ID: 12003064
Company: Pultegroup, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Nevada
ZIP Code: 89142
Date Received: 2025-02-08T12:00:00-05:00
Date Sent to Company: 2025-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX I applied for buy a huose con XXXX XXXX she told me that there was a promotion that had already expired but the manager said that if I applied I would keep the promotion and that if the purchase was not made the deposit will be returned to me. After we go to the Conditional Loan Approval and send everything required they told me that my loan was denied because I need to prove the deposit of a deposit on an rental house. I told them they the contract for the rental house was on cash and I had enough money in my bank account as they could see in the statements I had sent them.
Frequently Asked Questions
What is Complaint #12003064 about?
Complaint #12003064 was filed against Pultegroup, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-02-08T12:00:00-05:00.
How did Pultegroup, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Pultegroup, INC.?
Yes, visit the Pultegroup, INC. company profile at readthecomplaint.com/company/pultegroup-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.