Credit card -- Problem with a purchase shown on your statement -- Complaint #12002912
Complaint Overview
Complaint ID: 12002912
Company: Block, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30157
Date Received: 2025-02-08T12:00:00-05:00
Date Sent to Company: 2025-02-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Between XX/XX/XXXX and XX/XX/XXXX I made {$18000.00} worth of purchases from XXXX for tv mounting services, 10 XXXX TVs and 4 cameras. XXXX XXXX sent me a email stating they were going out of business and advise us to contact our bank ( cash Ap ) for a refund. I contacted Cash app XX/XX/XXXX to dispute the charges and less then 24hrs they denied my claims without even reaching out to the company to get my funds
Frequently Asked Questions
What is Complaint #12002912 about?
Complaint #12002912 was filed against Block, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-02-08T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.